Are the fragrances in your products natural and safe?

Yes, The Skin Co products are 100% natural and are safe for every skin type.

Are The Skin Co Products tested on animals?

No product or source ingredients are tested on animals. We do not test on any animals and our product manufacturing is completely free from animal testing.

Are The Skin Co Products vegan?

Yes, All The Skin Co products are 100% natural and contain pure extract derived from plants. We do not use any animal by-products or animal derivatives in our products.

Does The Skin Co provides samples of their products?

Usually we do not provide any sample for our products. But, we will do our best to help you understand The Skin Co products better.

Will The Skin Co products cause allergic reaction?

Unfortunately, we do not guarantee that it will not cause allergic reaction as all the products are derived from plant oils & extracts. There is 1% chance of allergic reaction in those who have allergy to any of the product containing any specific type of extract. If you already have any type of allergy then please read the product ingredient list carefully before using the product.

Are The Skin Co products safe to use during pregnancy and while breastfeeding?

The main ingredients which pregnant and breastfeeding ladies should avoid are Vitamin A and its derivatives. Please read all the ingredients mentioned on a product before using it.

What form of payments do you accept?

The Skin Co accepts all modes of payment. You can pay via credit card, debit card, Internet banking, COD, GPay or Paytm.

My payment was declined. What should I do?

Our payments are managed by RazorPay directly and we have no control over the acceptance or rejection of payments. There is nothing to worry about, please wait for some time and retry again.

Can I buy The Skin Co Products in any shop?

Apart from main parent website The Skin Co products are available on Amazon, Flipkart, Myntra, Nykaa, and purplle

Can I change or cancel order once Iíve placed it?

Yes, You can change or cancel your order from the ëCANCELí button on the order details page under the ëMy accountí section. You simply need to give a reason for cancellation and leave the rest to us. You can call us on 011-45024746 (Mon-Sat- 10 am to 7 pm), and we will help you in cancelling the order.

What if an item is out of stock?

We will alert you of an item go out of stock, when you try to buy it. You will receive a notification regarding availability once the item is been refilled on the website.

How can I check the status of my order?

You can track the status of your order. Simply login into your account and click order details, you can see the status of your order there.

When can I raise a return/replacement query?

In case you received a wrong, expired, missing product or damaged product you can immediately raise a return request.

Under what conditions my return/ replacement requests will not be accepted?

In case of an opened/ used/ altered products your return request will not be accepted.

In what time I have to raise a return, replacement or order cancellation request?

You have to generate the return, replacement or order cancellation request within 24 hours from the time of delivery. After that time your request will not be accepted.

How my return will be processed?

Once you request to return a product, a pick-up will be arranged for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes quality control, a refund is initiated.

Can I cancel my order?

Yes, You can cancel your order from the ëCANCELí button on the order details page under the ëMy accountí section. You simply need to give a reason for cancellation and leave the rest to us. You can call us on 011-45024746 (Mon-Sat- 10 am to 7 pm), and we will help you in cancelling the order.

How will I receive the refund for my cancelled or returned product?

In the case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made within 7 business working days. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7 business days in case of the cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, that this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

Yes, You can return any products that are eligible for returns within 24 hours of delivery.

Terms & Condition

The domain name www.buytheskinco.com (hereinafter referred to as “Website”) is owned by Vamar Ventures Private Limited, a company incorporated under the Companies Act, 2022 with its registered office at 901, HB TWIN TOWER, NETAJI SHUBASH PALACE, and DELHI-110034.

For the purpose of these terms of use, wherever the context so requires “you”, “yourself”, “client” or “user” or similar terminology are all in use in reference to the individual user of this Website. The terms “we”, “us”, “our”, “ours” shall refer to Vamar Ventures Pvt. Ltd.

Vamar Ventures Pvt. Ltd. provide its services to its customer are subjected to the notices, terms, and conditions set forth in this agreement (hereinafter referred to as the “Terms”). In addition, when you uses www.buytheskinco.com services, you will be subject to the rules, guidelines, policies, terms, conditions and documents applicable to that service, and they are incorporated into these Terms by this reference. These Terms is formulated in accordance with the Information Technology Act, 2000 read with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2022.

By mere use of the Website, you are contracting with Vamar Ventures Pvt. Ltd. and these T &C represent a binding contract between you and us. Therefore, It is advised to you that you should go through these Terms and conditions carefully before you start to using the Skin Co. Services. Vamar Ventures Pvt. Ltd. hold on to the right to deny access to anyone who we believe has violated any of the below mentioned terms and conditions.

PLEASE READ THE AGREEMENT CAREFULLY BEFORE ACCESSING, BROWSING OR OTHERWISE USING THIS WEBSITE.

CHANGE OF TERMS AND CONDITION

We reserve the sole right to amend any of these Terms and Conditions at any time and on timely basis and at least once on annual basis and we will notify you about the revision of the Terms and Conditions, via the medium selected by us, at our sole caution. New revised Terms and Conditions will be posted on the website and changes will be effective immediately from the time of upload on the website. Your continued use of the Website after the modifications in Terms and Conditions will comprise your acceptance of the modified terms and conditions whether or not you have read them and shall be binding on you. We would like to advise you to review these Terms and Conditions on timely basis.

CHANGES TO WEBSITE

Website will be updated on timely basis - which includes changes in content, display or form to optimize and improve your site experience. These changes will be done without prior notice and we do not guarantee that the Website or any content provided or displayed on it, will be free from errors or omissions. Vamar Ventures Pvt. Ltd. is under no commitment to update the Website or any of the content provided on it.

ELIGIBILITY

User must be 18 years or older in order to use this website. This is to ensure that he/she will be eligible to enter into a legally binding agreement (as per the Indian Contract Act, 1872). A parent or guardian involvement is necessary if the user is under 18 years of age. You may not authorize third parties to access any accounts that you have created on the Website. You are responsible for all activity that occurs under the accounts you have created on the Website.

TERMS OF SERVICES

Registration and Information – You have to create an account to avail the services present in website. Please read the terms and conditions carefully including Privacy Policy. You agree all these terms by creating account in the website. It’s your responsibility to maintain confidentiality of your account, password and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password.

During the registration on the website you are to submit your personal information, which may include your name, age, gender, mobile device, location etc. You agree that the information provided by you during registration and at all times thereafter will be true, accurate, current, and complete. You will maintain and update this information to keep it true, accurate and complete at all times while using Website and availing the services. You also acknowledge that the information you provide, in any manner whatsoever, is not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature.

If someone else is accessing, browsing, and using the Website or availing the services on your behalf, you represent that you have the authority to bind that person to all the terms and conditions herein. In the any case that other person refuses to be bound as the principal to these Terms, you agree to accept liability for any harm cause by any wrongful use of the Website resulting from such access.

If you found that the security of your account has been breached, you should contact us immediately at the ‘Contact Information’ provided on the Website. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to Vamar Ventures Pvt. Ltd.

Prohibited Uses – You shall not use the Website for any illegal, unlawful, unauthorized or prohibited purposes including without limitation to posting, sharing or storing any information that (i) that belongs to another person and to which you do not have any right; (ii) is defamatory, obscene, pornographic, paedophilic, invasive of another‘s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force; (iii) is harmful to children; (iv) infringes any patent, trademark, copyright or other proprietary rights; (v) violates any law for the time being in force; (vi) deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact; (vii) impersonates another person; (viii) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting other nation; (ix) contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; (x) is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; (collectively the “Prohibited Uses”). You will comply with all applicable laws, rules and regulations in your use of the Website. In the event you use Website for any Prohibited Uses, we reserve the right to immediately and without notice, suspend/delete your account and ban you from accessing Website in future.

We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in Vamar Ventures’s best interests to do so. You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Website. The information provided to us shall be maintained by us in accordance with our Privacy Policy.

USER CONTENT

You hold on to the ownership and sole responsibility for any text, messages, chat communications, billboard postings, software, photos, drawings, graphics, profiles, opinions, ideas, images, videos, audio files or other materials or information posted, uploaded, emailed, transmitted or otherwise made available to the Website by you (collectively “User Content”). Therefore, you have the sole responsibility for User Content and you must ensure that you have all the rights and permissions needed to use User Content on the Website.

By using the Website you grant us a worldwide, perpetual, unrestricted, royalty free license to use, reproduce, distribute, modify, adapt, create derivative works, make publicly available, and otherwise exploit User Content, but only for the limited purposes of providing the services to you and as otherwise permitted by our privacy policies. This license continues even after you stop using our Website. You acknowledge that this license includes the right for us to make User Content available to other users of the Website, who may use User Content subject to these Terms.

You can remove your user content from the website, however in certain circumstances User Content may not be completely removed, and it’s copies may continue to exist on the Website. In such case of non-deletion or non- removal of such User Content we are not responsible or liable for it.

Vamar Ventures Pvt. Ltd. does not endorse or control the User Content transmitted or posted on the Website and therefore, accuracy, integrity or quality of User Content is not guaranteed by Vamar Ventures Pvt. Ltd. You understand that by using the Website, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will Vamar Ventures Pvt. Ltd. be liable in any manner whatsoever for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content. You hereby waive all rights to any claims against Vamar Ventures Pvt. Ltd. for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.

You hereby acknowledge that Vamar Ventures Pvt. Ltd. has the right, but not the obligation, in its sole discretion to refuse to post or to remove any User Content and further reserves the right to change, condense, or delete any User Content. You agree not to provide User Content that is defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, ethnically objectionable, disparaging, relating or encouraging money laundering, gambling, libellous, hateful, racist, violent, obscene, pornographic, unlawful or otherwise offensive, as determined by Vamar Ventures Pvt. Ltd., in its sole discretion, whether or not such material is protected by law. Vamar Ventures Pvt. Ltd. may, but shall not be obliged to review, monitor or remove User Content, at its sole discretion and at any time and for any reason, without notice to you.

TERMINATION

These Terms are effective unless and until terminated by either you or Vamar Ventures Pvt. Ltd.

You agree that Vamar Ventures Pvt. Ltd., in its sole discretion can suspend or terminate your account ( or any part thereof) or use of the website at any time, without penalty or notice, for any or no reason.

You agree that Vamar Ventures Pvt. Ltd. will not be liable to you or any third party for any such termination of your access to the Website or any account you may have or portion thereof may be without prior notice.

Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies that Vamar Ventures Pvt. Ltd. may have at law or in equity.

Upon termination, by either you or Vamar Ventures Pvt. Ltd., you must promptly destroy all materials downloaded or obtained from this Website, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of these Terms and Conditions shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under these Terms.

DISCLAIMER OR WARRANTY AND LIMITATION OF LIABILITY

The Website is presented “as is” and “as available” basis without any warranty or condition, express, implied or statutory. Neither we nor our affiliates, partners, directors, employers, agents, licensors or suppliers make any representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or this Website or any of the content, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that in no event will Vamar Ventures Pvt. Ltd. or its affiliates, directors, employees, agents, licensors, partners, suppliers be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to:

these Terms;

the Website; or

your use or inability to use the Website.

In no event will Vamar Ventures Pvt. Ltd. or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers' total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to:

these Terms;

the Website;

your use or inability to use the Website; or

any other interactions with Vamar Ventures Pvt. Ltd.,

Howsoever caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or Website.

In no event will Vamar Ventures Pvt. Ltd. or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers be liable to you for any losses, damage, liabilities, and causes of action arising out of any act, omission or negligence to which you contributed.

Vamar Ventures Pvt. Ltd. does not warrant that the access or usage of the Website will be uninterrupted, timely, secure, or error-free.

Vamar Ventures Pvt. Ltd. does not warrant that the results that may be obtained from the use of the Website will be accurate or reliable.

You agree that no claims or action arising out of, or related to, the use of the Website or these Terms may be brought by you more than 1 (one) year after the cause of action relating to such claim or action arose. If you have a dispute with us or are dissatisfied with the Website, termination of your use of the Website is your sole remedy. We have no other obligation, liability, or responsibility to you.

Health Disclaimer – The products uploaded on the Website do not diagnose, treat, cure or prevent any disease. We would like to suggest you that, if you are pregnant, nursing, taking medication, or have a history of heart conditions, please consult with a physician before using any of our products. The results of all the products available on the Website are not same for everyone.

INDEMNIFICATION

You agree to defend, indemnify and hold Vamar Ventures Pvt. Ltd. and its affiliates, contractors, employees, officers, directors, agents and third party partners harmless from any and all claims, losses, damages, liabilities, costs and expenses, including without limitation, legal fees and expenses, caused by or arising out of claims based upon your actions or inactions or related to your use or misuse of the Website, any violation of these Terms or any of the covenants made by you herein, which may result in any loss or liability to Vamar Ventures Pvt. Ltd. or any third party.

INTELLECTUAL PROPERTY RIGHTS

All material and content on the Website, including images, illustrations, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is our property, or the property of our affiliates or content suppliers, and is protected by Indian and international intellectual property law, including copyright, authors’ rights, database rights laws, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. The compilation of all content on Website is our exclusive property, and is protected by laws of India and international copyright and database right laws. All software used on Website is also our exclusive property, or the property of our affiliates or software suppliers, and is protected by Indian and international copyright, authors’ rights law and other intellectual property rights. You hereby agree to not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of Vamar Ventures Pvt. Ltd., modification of the materials, use of the materials on any other web site or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.

Nothing in these Terms should be construed as conferring any right in or license to Vamar Ventures Pvt. Ltd. or any third party’s intellectual rights.

LICENSE TO USE WEBSITE

We grant you a limited license to access and make personal use of Website, but not to modify it, or any portion of it, except with our written consent. This license does not include any resale or commercial use of the Website or its contents; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another user, or any use of data mining, robots or similar data gathering and extraction tools.

Website or any portion thereof (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without our express written consent.

PRIVACY

By using the Website, you agree to our Privacy Policy http https://buytheskinco.com/privacy-policy, the terms of which are incorporated into, and form a crucial part of, these Terms. Our Privacy Policy sets out the terms on which we process any personal or financial data we collect from you, or that you provide to us. Our Privacy Policy shall also apply to your use of Website and by using Website, you consent to such processing and you warrant that all data provided by you is accurate.

CANCELLATIONS, REFUNDS AND RETURNS

Please refer to our Cancellation, Refunds and Returns Policy for details with respect to cancellations, refunds and returns of our products.

SHIPPING AND DELIVERY

Please refer to our Shipping and Delivery Policy for details with respect to shipping and delivery of our products.

PRICES AND AVAILABILITY OF PRODUCTS

Without limiting the generality of Clause 14 (Cancellations, Refunds and Returns), if a product/ service is listed at an incorrect price or with incorrect information due to any technical error, Vamar Ventures Pvt. Ltd. shall have the right, at it sole discretion, to refuse or cancel any orders placed for that product/service, unless the product has already been delivered or the service already been availed by you. In the event that an item is wrongly priced, Vamar Ventures Pvt. Ltd. may, in its sole discretion either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services availed, your offer will not be deemed accepted and Vamar Ventures Pvt. Ltd. will have the right to modify the price of the product/service and contact you for further instructions using the contact details provided by you.

Prices and availability of the products and service provided or offered on the Website are subject to change without prior notice and at the sole discretion of Vamar Ventures Pvt. Ltd and Vamar Ventures Pvt. Ltd. may revise and cease to make available any product/service at any time.

GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of courts only in Delhi, India.

PRODUCT RESULTS LIABILITY

All the product commitments on the website or the ads related to any of the products are strictly on the use of the products for 90 days regularly, if the products are not used as per the given guidelines and in the appropriate quantity depending upon the different skin type and person to person. Results may vary due to dietary habits, lifestyle and the living environment, products result may vary if used with any other brand products.

NOTE:- Any of the claim will be accounted only with relevant proof of purchase, proper use, and all the above mentioned points.

GRIEVANCE OFFICER

The name and contact details of Our Grievance Officer are as follows:

Grievance Officer: Jaspal Singh

Contact info: 9355711511

E-mail at: support@buytheskinco.com

The Grievance Officer can be contacted to report abuse, or to complain against any content hosted, transmitted, published, updated or shared on Website.